Shipping policy
Shipping Policy
Order processing All items are made to order. Please allow 2–5 business days for production before your order is dispatched.
Delivery times
- United Kingdom: 3–7 business days after dispatch
- Europe: 5–10 business days after dispatch
- International: 7–14 business days after dispatch
Delivery times are estimates and may vary during busy periods.
Shipping costs Shipping costs are calculated at checkout based on your location and order size.
Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your order's journey.
Delays We're not responsible for delays caused by customs, courier issues, or circumstances outside our control. If your order hasn't arrived within the estimated timeframe, please contact us at info@shopoutdoorsy.store and we'll investigate.
Lost or missing orders If your order is marked as delivered but you haven't received it, please contact us within 7 days at info@shopoutdoorsy.store and we'll do our best to resolve it.